Terms & Conditions

Last updated: 23 March 2026

Welcome to Chapter Fitness. These Terms & Conditions govern your use of this website and any purchase of products or services from Chapter Fitness. By accessing this website, placing an order, or purchasing any product or service from us, you agree to be bound by these Terms & Conditions. If you do not agree to these Terms, please do not use this website or purchase from us.

1. About Us

This website is operated by Chapter Fitness. Where these Terms refer to “we”, “us”, or “our”, they refer to Chapter Fitness. Where these Terms refer to “you” or “your”, they refer to the website user, customer, or client.

Our business contact details are as follows:

• Business name: Chapter Fitness (PTY) LTD

• Email address: tristan@chapterfitness.co.za

• Phone / WhatsApp: 079 760 7024

• Website: www.chapterfitness.co.za

​

2. Scope of Services

Chapter Fitness offers digital fitness products and services, which may include:

• pre-made workout plans;

• custom workout plans;

• online coaching services;

• digital guides, templates, tracking tools, and educational resources; and

• any other related fitness or wellness products or services listed on this website.

 

All products and services are provided subject to these Terms, as well as any additional policies referenced on this website, including our Privacy Policy, Refund Policy, and any product-specific or coaching-specific terms presented at checkout or during onboarding.

3. Eligibility and Use of the Website

By using this website or purchasing from us, you confirm that you are at least 18 years old, or that you are using the website with the involvement and consent of a parent or legal guardian.

You also confirm that any information you provide to us is accurate, complete, and current. You may not use this website for any unlawful, fraudulent, abusive, or harmful purpose, nor may you interfere with the proper functioning, security, or integrity of the website.

4. Important Health Disclaimer

Our content, programs, coaching, and nutrition-related guidance are provided for general educational and informational purposes only. They are not medical advice, diagnosis, or treatment, and are not a substitute for advice from a doctor, physiotherapist, dietitian, psychologist, or other appropriately qualified healthcare professional.

Before starting any exercise, nutrition, or lifestyle change program, you should consult a qualified healthcare professional, particularly if you:

• have any injury, illness, medical condition, or disability;

• are pregnant or postpartum;

• are taking medication that may affect exercise tolerance, balance, blood pressure, or recovery; or

• have any doubt about whether exercise is appropriate for you.

You participate in any training, coaching, workout, nutrition approach, or physical activity at your own risk. You are responsible for exercising within your limits, selecting appropriate weights and exercise variations, and stopping any exercise that causes pain, dizziness, or unusual discomfort.

5. No Guaranteed Results

Fitness, body composition, and performance outcomes vary significantly from person to person. Your results depend on many factors outside our control, including consistency, adherence, effort, sleep, stress, nutrition, recovery, medical background, and genetics.

For that reason, we do not guarantee any specific result, including weight loss, muscle gain, strength improvements, aesthetic outcomes, or time frames for change.

6. Ordering Process and Electronic Transactions

When you place an order through this website, you are making an offer to purchase the selected product or service subject to these Terms. A binding agreement is formed when your order is accepted and payment is successfully processed, or when we otherwise confirm acceptance of your order.

You are responsible for reviewing your order carefully before final submission. Our checkout process should provide you with an opportunity to review your order, correct any mistakes, and withdraw before finally placing the order, in line with ECTA requirements for electronic transactions.

We reserve the right to refuse or cancel an order where there is an obvious pricing error, suspected fraud, unavailability, or any other legitimate business reason, in which case any payment received for that unavailable order will be refunded.

7. Pricing and Payment

All prices displayed on this website are listed in South African Rand (ZAR) unless stated otherwise. Prices may be changed at any time before purchase, but the price displayed at checkout at the time of purchase will apply to that order.

Payment must be made in full before access to digital products is granted or before work begins on any custom plan or coaching service, unless a different arrangement is expressly stated.

If you purchase an ongoing coaching service:

• you agree to the recurring fee stated at signup;

• you authorize the applicable recurring billing arrangement where offered;

• you remain responsible for payment in accordance with the coaching package selected; and

• any setup fee, onboarding fee, or minimum commitment period disclosed at signup will apply.

If payment fails, we may suspend access to coaching, support, or delivery until payment is received.

8. Pre-Made Digital Products

Pre-made workout plans, guides, templates, trackers, and similar downloadable materials are digital products delivered electronically.

Unless otherwise stated, these products are:

• for your personal, non-commercial use only;

• licensed to you, not sold to you on a transferable basis; and

• not to be copied, shared, distributed, sub licensed, resold, republished, uploaded, or otherwise exploited without our prior written permission.

Because these products are digital and can usually be accessed immediately after purchase, refunds may be limited or excluded to the extent permitted by applicable law and as set out in our Refund Policy / Digital Product Policy. Your page copy and checkout wording should be consistent with that policy.

9. Custom Workout Plans

A custom workout plan is a once-off personalized service based on the information you provide to us through your questionnaire, application, onboarding form, or other communication.

You are responsible for providing truthful, complete, and accurate information about matters such as:

• your goals;

• training history and experience;

• injuries, pain, limitations, and medical considerations;

• available equipment;

• schedule and availability; and

• any other relevant factors that may affect your program.

We are entitled to rely on the information you provide. We are not responsible for any issues, unsuitability, or adverse outcomes arising from inaccurate, incomplete, or misleading information submitted by you.

Unless explicitly stated otherwise, a custom workout plan is a once-off deliverable and does not include ongoing coaching, weekly check-ins, continuous adjustments, or indefinite revisions. Any revision policy, if offered, will be limited to what is stated on the relevant product page or at checkout.

10. Online Coaching Services

Online coaching is an ongoing remote service provided according to the tier or package you select.

The exact scope of coaching depends on the plan purchased and may include some or all of the following:

• personalized programming;

• check-ins;

• progress reviews;

• nutrition guidance;

• accountability support;

• messaging support; and

• program adjustments.

The coaching page, checkout page, and onboarding documents should describe what is included in each tier. Only the services expressly listed in your purchased plan are included.

Because coaching is a collaborative service, you agree to participate honestly and responsibly by:

• completing forms and check-ins on time where required;

• communicating accurately about your progress, limitations, and circumstances;

• following agreed processes and boundaries;

• behaving respectfully in all communication; and

• understanding that failure to participate consistently may affect the quality of support and results.

Unless otherwise stated, online coaching is provided remotely and does not include in-person supervision, live exercise monitoring, or emergency support.

11. Delivery Time frames

We will use reasonable efforts to deliver digital products and services within the time frame stated on the relevant sales page, checkout page, or onboarding communication.

Delivery times for custom workout plans and coaching onboarding may depend on factors such as timely completion of forms, accuracy of information provided, responsiveness, weekends, public holidays, and workload.

Any stated delivery period is an estimate unless expressly stated as a guaranteed deadline.

12. Cancellations, Cooling-Off, and Refunds

Your cancellation, refund, and cooling-off rights are subject to applicable South African law and our published policies.

For online transactions, ECTA includes consumer rights in certain circumstances and requires prescribed disclosures by online suppliers. The CPA also contains consumer protections, although some CPA provisions expressly do not apply where the relevant ECTA provisions already apply.

Because your business sells a mix of digital products and services, your practical treatment of cancellations and refunds should be set out clearly in a separate Refund Policy / Digital Product Policy and should match your actual checkout flow. As a general rule:

• pre-made digital products that are accessed or downloaded may be non-refundable, subject to applicable law;

• custom plans may be non-refundable once work has begun;

• coaching cancellation terms, notice periods, and minimum terms should be stated clearly at signup.

13. Personal Information and POPIA

We collect and process personal information in accordance with our Privacy Policy and applicable South African data protection law, including POPIA. POPIA requires personal information to be processed lawfully and in a reasonable manner that does not unjustifiably infringe privacy.

Depending on the service you buy, we may collect information such as:

• your name and contact details;

• billing information;

• training history and goals;

• health or limitation information that you voluntarily provide for coaching/programming purposes;

• website usage data; and

• communication records.

We will only collect personal information that is reasonably necessary for the purpose for which it is processed, and we will take reasonable steps to protect that information.

14. Intellectual Property

All content on this website and all materials supplied by Chapter Fitness, including but not limited to workout plans, text, videos, graphics, logos, downloads, guides, templates, systems, and branding, are owned by or licensed to Chapter Fitness and are protected by intellectual property law.

You may not, without prior written consent:

• reproduce, duplicate, copy, sell, resell, or exploit any material for commercial purposes;

• modify or create derivative works from our materials;

• share purchased materials with third parties; or

• remove any copyright, trademark, or proprietary notices.

Your purchase gives you only the limited right to use the purchased material for your own personal use, subject to these Terms.

15. Acceptable Use and Conduct

You agree not to misuse this website, our products, or our services. This includes, without limitation:

• unlawful conduct;

• infringing our intellectual property rights;

• attempting unauthorized access to restricted areas or systems;

• introducing harmful code or interfering with website functionality;

• impersonating another person; or

• abusive, threatening, defamatory, discriminatory, or harassing communication.

We reserve the right to suspend or terminate access where we reasonably believe misuse has occurred.

16. Suspension or Termination of Services

We may suspend or terminate access to products, services, or coaching where:

• you breach these Terms;

• you fail to make payment when due;

• your conduct is abusive, threatening, or inappropriate;

• continued service would be unsafe, unlawful, or impractical; or

• we reasonably determine that the working relationship has broken down.

Where ongoing coaching is terminated due to your breach, any refund will be handled in accordance with applicable law and our published policies.

17. Limitation of Liability

To the maximum extent permitted by law, Chapter Fitness will not be liable for any indirect, incidental, special, or consequential loss or damage arising out of or in connection with the use of this website, any product, any custom plan, or any coaching service.

Nothing in these Terms is intended to exclude, limit, or avoid any right or obligation that cannot lawfully be excluded under South African law, including rights that may apply under the CPA, ECTA, or any other applicable law.

Subject to the above, and to the extent permitted by law, our total liability for any claim relating to a product or service will not exceed the amount you paid us for that specific product or service giving rise to the claim.

18. Indemnity

You agree to indemnify and hold harmless Chapter Fitness, its owner(s), employees, contractors, and affiliates against claims, losses, damages, liabilities, costs, and expenses arising from:

• your breach of these Terms;

• your misuse of the website or purchased materials; or

• your participation in exercise or related activities except to the extent caused by our unlawful conduct or liability that cannot be excluded by law.

19. External Links and Third-Party Services

This website may contain links to third-party websites, platforms, payment providers, scheduling tools, or software. We do not control those third parties and are not responsible for their content, conduct, privacy practices, or availability.

Your use of third-party services may also be subject to their own terms and policies.

20. Website Availability

We do not guarantee that the website will always be available, uninterrupted, error-free, or free from harmful components. We may update, modify, suspend, or remove parts of the website at any time.

21. Changes to These Terms

We may update these Terms from time to time. The latest version will be posted on this page with the updated effective date. Continued use of the website or continued purchase/use of our services after changes are published will constitute acceptance of the revised Terms, to the extent permitted by law.

22. Governing Law and Jurisdiction

These Terms are governed by the laws of the Republic of South Africa. Any dispute arising from or relating to these Terms, your use of this website, or any product or service purchased from Chapter Fitness will be subject to the jurisdiction of the South African courts, unless applicable law requires otherwise.